Privacy Policy

1. Introduction

Zar & Jo Patching Pty Ltd is committed to protecting the privacy of our clients, contractors, and business partners. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or interacting with us, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information necessary to deliver our services, including but not limited to:

Full name and contact details (phone number, email, address)
Business and project details
Payment and invoicing information
Any other information you provide directly to us (e.g., through enquiries, forms, or contracts).

In the course of providing services, we generally do not collect sensitive information unless it is necessary and you have given consent.

3. How We Collect Information

We may collect information in the following ways:

Directly from you (via phone, email, website enquiries, or in person)
Through contracts, invoices, or service agreements
From publicly available sources (such as business directories)
From third parties when authorised by you.

4. How We Use Your Information

Your personal information may be used for the following purposes:

To provide and manage our concrete patching, rendering, and related services
To communicate with you about projects, quotes, and invoices
To maintain business records and comply with legal obligations
To improve our services and customer experience
For marketing communications (only where you have provided consent).

5. Disclosure of Information

We respect your privacy and will not sell or trade your personal information. We may disclose information in the following circumstances:

To trusted contractors or service providers assisting in project delivery
To professional advisers (e.g., accountants, insurers, legal representatives)
Where required by law or regulatory authorities
With your consent.

6. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in both electronic and physical formats.

7. Access and Correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or outdated. To do so, please contact us (see details below).

8. Cookies and Website Use

Our website zarandjopatching.com.au may use cookies or similar technologies to enhance your browsing experience and analyse website traffic. You may choose to disable cookies through your browser settings, but this may affect website functionality.

9. Third-Party Links

Our website or communications may contain links to third-party websites. Please note we are not responsible for the privacy practices of these external sites.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Zar & Jo Patching Pty Ltd
Phone: 0423 249 122
Email: zar.ptyltd@gmail.com
Website: zarandjopatching.com.au

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.